Refund & Returns Policy
Effective Date: 16th APRIL 2025
Your satisfaction is our priority, and we’re dedicated to handling every order with honesty, fairness, and care.
General Guidelines
- Items can be returned within 15 days of receiving your order.
- To qualify for a return, the product must be:
- In its original, unused condition.
- Packed in its original packaging, along with any included documentation or accessories.
Note: Certain items are non-returnable, including:
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Custom or personalized products.
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Opened or used consumable items.
Conditions for Returns
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Returns are accepted only if the item was delivered damaged, defective, or incorrect. In such cases, we will cover the return shipping costs.
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Suppose the return is due to reasons such as a change of mind. In that case, the item may still be returned at the customer’s expense, provided it meets the eligibility criteria and is returned within the 15-day window.
How to Request a Return or Exchange
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Contact us at returns@theeconiq.pk or via WhatsApp at +92 336 6990444 with your order number and reason for return.
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Our team will review your request and provide instructions for returning the item.
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Once we receive and inspect the returned item, we will process your refund or arrange a replacement.
Exchanges
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Exchanges are only offered for defective, damaged, or incorrect items.
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Contact us within 15 days of receiving your order to request an exchange. We’ll arrange a replacement or suggest an alternative product, depending on availability.
Return Shipping
- For damaged, defective, or incorrect items:
- We will provide a prepaid return label or reimburse your shipping costs.
- For all other reasons:
- Customers are responsible for return shipping costs.
Refunds
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Refunds are processed after the returned item is received, inspected, and approved.
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Once approved, the refund will be issued within 5 business days.
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Refunds will be offered either by bank transfer or in the form of a store voucher.